Returns & Refunds policy
You are entitled to cancel your order within 30 days giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you reserved the goods or on which a third party you have appointed, who is not the carrier, orders the product booking.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
We will reimburse you no later than 30 days from the day order request went through. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail or phone.
”Impressed with the efficiency and professionalism. The entire process was smooth and hassle-free the quality of this beef really stands out. The flavor, texture, and freshness are exactly what I look for when choosing ingredients for my kitchen. Everything arrived vacuum-sealed and in excellent condition. I’m genuinely impressed with the quality and would happily order again.”
- Clarice Turner[Chef from Austin Texas]
”We ordered a beef share for our family and have been so happy with it. The meat arrived well packaged, frozen, and ready for the freezer. Everything we’ve tried so far has been delicious, especially the steaks and ground beef. It’s been a great way to keep quality meat stocked at home.The entire process was smooth and shipping was free.”
- Joyce Gould[Home Consumer — Denver, Colorado]
”We ordered meat for a family event in Nashville and were very pleased with the quality. The beef was flavorful, fresh, and easy to prepare for a large group. Having everything packaged and frozen made storage simple, and our guests really enjoyed the food. We would definitely consider ordering again.”
- Brian Moten[Event Customer — Nashville, Tn]
”As someone who absolutely loves good meat, I was excited to try this. The flavor was fantastic and the quality was exactly what I was hoping for. Everything was packaged securely and arrived frozen. From the steaks to the ground beef, it’s the kind of meat I’m happy to keep stocked in my freezer.”
- Sharon Roddy[Meat Lover — Charlotte, North Carolina]